Year 2009 Projects and Insights
The financial crisis of 2008 has unsettled the political, financial and social foundations of nations and the global system itself. Starting in 2009, I will be handling projects in the US, Europe and South America, curiously witnessing how the rearranged pieces settle once again. In my work, unsettlement is the uncomfortable catalyzer for innovation, and I welcome it.
At the core of all my work is designing and developing services. Over the course of the next couple months, I will be adding videos and content to this site that will show what services and service design are, and how I've produced meaningful change in organizations. This has been, and surely will continue to be, an interesting opportunity to revisit my career and bring my voice to the website.
Games as Platforms for Networked Learning
Games have long been seen as distracting youth from the learning activities they should be engaged in. Over the last few years, this has begun to change as people have seen the value of engagement, collaboration, and problem solving that occur in Massively Multiplayer Online Role-Playing Games &41;MMORPGs&42;. I am interested in how these synthetic realities can and are being used for training and education.
Service Design in Large London Insurance Company
In one of the hardest hits countries and markets in 2008, we've managed to increase efficiency and sales, though the repercussions of the credit freeze and the subsequent collapse of the financial structure has evidently proved to be a challenge.